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The unique way to IT Consulting & Audit

In terms of technology, several factors can slow down your company. Deconstruction and review of the systems that are concealed within IT projects are important to monitor any issues. For this reason IT assessment and consultant procedures are a great starting point. How is ti that they look in practice? What are the IT audit and consultants’ stages, and why are they playing a vital role in business growth? Let’s work it out. The green light for digitalization has been turned on by serious players from each industry. From banking and finance firms to real estate, healthcare businesses, and travel and hospitality providers (and much more!) – all decision-makers from B2B and B2C have embraced technology to improve their market position.

Even though tech giants spend billions of dollars on Research and Development is completely incredible and overwhelming for the rest of the peloton, managers of smaller firms and start-up founders are not giving up the fight. We continue to invest in web and mobile apps (and more complex IT solutions) to get them excelling.

And you need to develop a technology plan to stay in the game. The very first thing you should be on your radar is to get and IT partner to launch an audit of your technical premises. Why? For What? Because it starts by getting rid of the obstacles that stand in your way to scale up your business.

You’ll need to budget for a qualified IT audit to identify the challenges properly.

Let’s decode piece by piece the IT audit and the IT consulting services.

What is the concept of an IT audit?

Before we disclose the process stages, we need to start with basic – what are the procedures for IT auditing? And why are they so critical for bringing projects with technology to higher levels?

IT audit is essentially a comprehensive test, designed to analyze any software products. The best practice at Ouriken from our perspective is to assign a project to our consultants and developers. We take a deep dive deep into a project, carrying a highly detailed review of the customer’s development processes.

What are the IT audit elements?

Most companies expect such programs to deliver game-changing benefits. Why is it they are working? We may divide an IT audit process into the following components, regardless of the size of a given company:

Analyzing stacking technology. In designing a product, we take a closer look at what has already been used. We’re interested in developers of software and frameworks that have decided to work with. The next issue is about the future of product development, centered on those tools and frameworks.
Running tests on code. This stage requires practical experience and expertise. This scrutinizes the code already written by tech teams of clients. We need developers specialized in different programming languages to be able to do that.
Check the check. This aspect of an It audit focuses on testing procedures, identifying continuous integration errors. We also test the data security status at this point and let our DevOps engineers examine the methodology used in the project.
Studying the administration of programs. Every digital project has its own Director of Projects. As a software house, our job is to test the backdrops of a project management workflow and look for any problems there. Optimizing the flow is important, and finding a way to improve efficiency with more agile communication.
Looking for team leadership. Locating within a team structure or team management style can be full of problems. We are looking forward to learning about the roles that team members have and how a client is coping up with new employees on board.

Pointing out the issues at each point leads to an audit and its policy formulating frames. In the end, full audit reports and a report will result in a trustworthy, well-conducted IT audit process. The next step is where IT advisory services come up. We need to take care of all the issues outlined in the paper. We lease our consultant as an outsourced Technology Referee to monitor the fixing process.

Why is it so important to audit the IT?

The meaning is straight forward. A software product needs to perform well, and be scalable, to be effective. If those things are incorrect, the technology will stand in the way of making your company prosper. We’re ready to collect data after we nail down problems and identify all the limitations. During team shadowing, we interview the mangers, rub elbows with client employees, and analyze the code and documentation. As soon as we pass that point, we’ll be able to name the solutions and create a roadmap to implement necessary project changes.

Common development issues for enterprises

Just like in film scripts, first, we have to recognize the villain to call for a superhero. What are the usual problems that business owners and C-level execs face when it comes to processing technology? What issues cause them to believe they need an outsider to solve them?

We face technology challenges for our clients in four main areas:

Firstly, Selecting the technologies in terms of reliability and scalability of their implementations. Secondly, forming of the processes of development, testing, and production. Thirdly, software consistency and team management. And fourthly, to come up with the final strategic decisions and point out one course for the technology of the organization.

Scalability and Stability of your software Technology

That is inevitable, if your business grows, you’ll need your website or app ready for a stronger stream of visitors. Whether you’re running an e-commerce site or a SaaS platform focused on browsers, the strategy should also include adding more features to attract more users.

But if the program isn’t robust enough, it will be frustrating for you and the customer of your product to increase the number of functionalities. You wouldn’t want your customers to fall off your website or device, as the page load time is too long. Most importantly, you would not want your product’s features to fail to work properly. If the primary functionalities refuse to perform well, scalability will do not do the trick.

Develop, Test and Manufacture

Each software solution has to have a co-ordinated product development sequence. Though it sounds obvious, it is worth treating each of these environments with the same level of respect. You’ll miss fixing the bugs along the way if you put most of the effort into the development phase and skip to the production. In addition, if development, testing, and manufacturing environments do not match, you will stumble over problems later while upgrading your product.

Our dedicated developers at Ouriken take care of those three elements. They can track and eliminate any bottleneck situations because they have unlimited access to the whole production process. They immerse themselves in the project to discover any issues related to code, tools, test methods, and DevOps activities.

Code Quality and the People Behind it

While roughly two-thirds of respondents are satisfied with their software quality, there has been a general downward trend since 2016.

Only 43% of respondents are satisfied with their current code review process, or very satisfied.

The respondents identified code review as the number way to improve the quality of code for the third straight year.

These insights into software development indicate that code quality is still something that needs to be improved and code analysis is a part that needs to be focused on.

Luckily we got a solution here. Through various, foreign IT ventures, our contractors, lead and senior developers have accumulated their valuable experience. One of their goals is ensuring high-quality code.

Grow Your Company with a custom Tech Strategy

The importance of developing a sound strategy, particularly with a focus on tech, is hard to overestimate. We do what it takes to create one for a consumer – we evaluate the business needs, the value of the company and how it can grow with the help of the latest technology.

We help set the goals and help our clients achieve them. A digital strategy is not a ready-made product put on a shelf, it is a project that is fully customized.

Time to improve your IT Audit & Consultancy Business

It’s a milestone for your business to recognize a technological problem within your organization. To do this, a software house specializing in providing IT consulting services needs to be teamed up with.

Immediately after a startup or a well-established organization decides to put their faith in our expertise we release our troops. We call it a period of Exploration and that is where the beauty lies. Our consultant will take a deep dive into your idea with a Dev team backed up. We are the technological situation and the level of workflow. We are on a roadblock chase. We need to learn what slows the process down, and what the limits are.

Then ultimately, step-by-step, we go through your delivery process. To dod this, we are armed with weapons such as codebase review, delivery process assessment, then workshops conducted with key players in your project.

Performance Boost – it’s not a vague idea or a sales pitch fueled by buzzword. It’s a commitment to deliver technology factors that are responsible for your business’ performance and development.

Optimization of development- opening our consultant’s doors to your software development climate. The outcome of the consultation process with IT? To take the technological productivity to a different level.

Ouriken Consulting excels in co-creation & collaboration activities for the development of creative & innovative products or delivering high-quality services in the field of IT.

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Know More

FAQs, Progressive web apps, Website Designing

How to create an FAQ page that generates more leads?

A FAQ or frequently asked questions are the set of questions which customers have in their minds when they see your website or they are confused about your product or services, let’s put it simply, no matter how good your content is, people will still have questions. If we take the words literally, frequently asked questions are questions your business receives from the customers and prospects. So you’ll ask how FAQs will help you to generate more leads?

The answer is simple, but first, let’s understand what a lead means. Someone who is interested in what your business is and what is it that you are selling to them. Lead generation, on the other hand, is a process where we find out who those people are who are interested in your product and we help them to find us. FAQs are the type of simple questions that customers have in their minds and once they find the FAQ page they will know what they want to know without actually going anywhere and sometimes customers get irritated if they don’t find FAQ page on the website.

Marketers have been using ways to communicate and answer the questions which they want to be answered like blogs, contact us page, and customer support. But the most effective way to answer all the questions is integrating a FAQ page on the website. So how do we create an FAQ page that compels the visitor’s interests? Some of the advantages of creating a FAQ page is we could actually save the visitor’s time and giving them all the answers in one place rather than they contact us for literally everything. It also increases our SEO, visitors will be able to trust us, and most important of all it helps to build internal links to our website.

So, how to create an FAQ page?

We have to create the questions in such a way that the visitor understands the product or services and also get the answers which he came looking for. Here is the example of the FAQ page template.

Start With Questions Which Really Matters

When we see other best FAQs for reference, we will find some really basic questions and you’ll think why this question is added in this list, but remember that list is a well thought and strategically implemented. There is a lot of brainstorming involved in creating an FAQ page; professional design agencies take their sweet time to identify the most common issues. The data which we can look into is some of the customers who left the page at checkout or some initial visitors who found some problems on the website or the product or any issue they are facing.

Knowing the intent of the customer is very important if they don’t get what they came for they will choose someone else who is offering the same product. Another way to find out questions is to ask your family or friends to visit your website and ask them if they have any issues while navigating. If you have customer support teams ask them to provide questions as well and some questions will come via email, so wait for like a month to know almost every issue and note down most appearing questions and include them in the FAQ page. When you get all the questions, it’s very important to organize those questions. Most asked questions are always placed on top and least asked questions are placed at the bottom since the top placed questions are asked very frequently so it must be answered quickly. After organizing the questions, answer those in detail and on point. Answer only what’s asked, there is no need to provide extra information about something, if that is the case, make that a separate question. Sometimes a question is required to send a link in terms of an answer, so we can do it too.

Create Conversational Answers

Logically organized FAQ pages are the best, try creating a long FAQ page so that it’s easier to create multiple topics on a single page. How do we solve the problem by cutting it into smaller problems, in the same way, we shall break down the questions into smaller categories so that the customer finds his answer. Avoid using jargon, try to explain everything in the simplest manner possible, there is a possibility that the customer ends up on the FAQ page already irritated and he finds a bunch of jargon which he won’t understand to make more irate further losing a sale.

Keep in mind you are providing answers to humans, so try to make the answers conversational and short, because less is more. And if your FAQ page is conversational and easy to understand, then the possibility of getting discovered on Google increases. The more ‘How To..?’ questions, the better and answer them in favor of your business like, ‘You should’ or ‘We offer’. For example,

Q: How do I know if there is a free trial for this product?

A: We offer a free trial of 30 days. For more information, visit the website (share link).

Point is, do not make the FAQ boring and tedious. Think about in a way that your FAQ page is the voice of your brand which is communicating with the visitors or customers, so make sure your tone of the language doesn’t seem dull or dry. By doing this you will make the visitor comfortable and also build trust in him of your brand. Place the FAQ page where the visitor or customer can find it easily. Write your answers in such a way that it should resonate with the potential customer.

Keep Your Answers Short

Following the above point might get you to write a brief answer sometime which most of the customers don’t want, they come to the FAQ page to search for quick resolution, so conversational yes, but lengthy answers, NO! Customers don’t have much time to call the business up for small problems and they do not like being put on hold. Even if you write a lengthy answer, customers will skim down to the important point of the answer, so favor them by already stating what they want to. Keep your paragraph of answers short, about 4-5 lines and try avoiding complex sentences.

There comes a time when you have to write a lengthy answer, you can use bullet points to make the customer understand his issue and how to solve it or another best strategy is to provide link of the help and support pages, it’s a good thing for your website as well because it creates internal backlinking. By doing all this, your FAQ page will look tidy and clutter-free. But in order to generate potential leads provide the link of the main product page or link your landing page in the answer. If you want Google to link your site to relevant Google searches, make a landing page for each page on the website also increasing internal linking. If you have any negative questions in the FAQ page which is okay, just frame the answer in a positive manner and straightforward answers are appreciated. We cannot ignore those questions because visitors will divert those questions to social media, and there is a possibility of them getting the wrong answers.

Try to make your negative questions your strength by stating some of the unique features of the product which may be no one are providing in the market or your quality of the product is better as compared to your competitors. By answering these risky questions in a positive manner will deepen the trust of potential customers in brand thinking. And there are also some questions that may not be answered via plain text or website link. In that case, we can use multimedia as our option, meaning we can also use pictures, GIFs, info-graphics, charts, and videos to convey the message.

Include a Call-To-Action

Even though it’s not that necessary, but adding a call to action button like ‘Buy Now’, ‘Get Started’, ‘Contact Us’ after taking their feedback on the bottom of the answer. Or you can add a call to action in between your answers. Always add your company information in the FAQ page; it becomes easier for the customers to contact us, thus building another trust factor in the FAQ page. One can use plugins in the website design and development phase to integrate CTA (Call to Action) in their FAQ page.

Here are some of the best FAQ plug-ins for WordPress websites

Heroic FAQs
HTML5 Responsive FAQ
Ultimate FAQ
Arconix FAQ
WP responsive FAQ with category
FAQPlus
Fancy FAQ
Accordion FAQ
WooCommerce Product FAQ manager

Investing efforts In Customers

Just like we have gone the extra mile to keep our product or services on the website well maintained. In the same way, we have to build our FAQ page putting the customer in mind and by thinking like a customer, we can overcome the challenges. Remember, the best FAQ page doesn’t let the visitors leave unless he takes any action. In my personal experience, I’ve noticed the FAQ page being kept on the bottom of the page, making the visitors or customers tough to search for it. And when it’s not found you cannot answer their questions which lead to loss of leads. Since the FAQ page can also rank up in the SERP (Search Engine Result Page) we need to use long-tail keywords in the questions or answers. Just follow these 5 tips in order to achieve the goals.

Conclusion

FAQs play a vital role for companies in nearly every industry, create the FAQ page with the mindset of the potential customer and try making maximum sales of your product or services. So be creative on your FAQ page, do not hesitate to experiment with the answer you provide and try to create more and more leads as possible.

Ouriken is a standalone web design and digital agency. We design and implement powerful solutions for small and medium businesses in technology, business, and operations.