faq for lead generation - Ouriken Blogs

How to Improve the Conversion Rate by 5x?

It’s difficult to deliver traffic to the website. It is an even more daunting task to make the most of the traffic and turn those tourists into paying customers. Your website can attract thousands of visits a day, but if these people don’t purchase your merchandise, subscribe to your mailing list, or take your desired action while they’re on your website, it’s a complete waste of time and energy–after all, you’re investing a lot of effort and hard work into getting it traffic first.

A big obstacle faced by B2B marketers is a lack of policy in both gaining leads and managing them against the end goal: revenue. You need a sound plan for recruiting buyers, winning confidence, and persuading them to make a buy.

That said, here are four proven ways to improve your conversions and profit your entire business:

Buying Process Must be Made Smooth

The fact is to be told: if you find it impossible for your customers to buy your company, they won’t because many of your rivals are doing much better than this. Despite the latest technological advancements and the growing emphasis on customer service and user-friendliness, consumers don’t want to go through hoops until they can spend their money to buy from you.

Customers of today deserve to be able to access the website to discover what they are searching for without any worry or hassle. Yet a lot of businesses are struggling at this.

What do you make your customers buy from you more easily?

Easy Navigation: One move that you need to take is to build a website that consumers can easily access. They have to be able to navigate the areas of the most relevant site on your site from every tab on your website. Make sure you have a simple menu on your web page, and from inside your posts connect to your relevant sites.

Your website must also be open to readers visiting your content on their mobile devices. Online users are investing in smartphones an average of 69 percent of their media usage. You have to explicitly mention what services or products you are offering on your website, that gives the consumers a good picture of what they are paying for. By subscribing to your email list, consistency in communications, and sharing your company would go a long way towards encouraging your guests to become leads.

Note, if consumers don’t appreciate the deal and how it will benefit them, even though they end up being a ‘lead,’ they won’t buy the product in the long run.

Payment Options: Another way to make the purchasing process easier is to have available all the payment tools that your clients may need. If your buyers are reluctant to pay for your items, you’ll miss a lot of revenue because of it. Nobody wants to pull another credit card out of their pocket, let alone go out of their pocket to open a PayPal account.

Promotions: When buyers decide to purchase a commodity, at last, they can try out the best price they will get. Bidding deals for the website would allow many more customers to shop. Hello Bar is a fantastic platform for delivering awesome deals that the target market will be reacting to. Remember that a piece of material that can resonate with your viewers will be your promotional deal.

Invest in Lead Generation System

Any customer you get starts as a lead for your company. You feed them from there until they are a paying client. Not every lead will, of course, end up being your client. You should think about winning new customers without leads though. For this reason, you have to invest in collecting more leads for your company.

There are some resources that you can use to make this method simpler and more results-oriented, such as installing Hello Bar on your website to catch targeted leads that you can then follow up on using persuasive content using email marketing.

Acquiring leads requires the investment of your time and money. Ideally, a majority of the marketing budget is used to procure, cultivate, and maintain the lead. You have to decide, as an organization, which leads are worth fighting for and take action accordingly.

Registered leads are most likely those who have demonstrated interest in your lead magnet (e.g. an eBook) or signed up to your free trial. On the other hand, someone who follows you on Twitter may not be a strong lead in battling for it, as they are likely to know more about products on social media and not purchase a product.

Several of the ways the company can obtain leads are:

ChatBots: Live chat is one of the easiest ways to increase the method of producing lead because it is fast and simple to set up. You will use it to meet and catch targeted leads and buyers and facilitate a direct dialog which will lead to real-time sales.

One validated approach to pick the best live chat app is to stick to AI-powered apps as it can improve user loyalty and offer excellent customer support. AI-powered live chat software obtains insights on website users, particularly those who regularly visit. This app will help the live chat agent ask better questions and have better responses, based on their past behavior.

Blog: Your business blog lets the website draw attention from search engines. If you offer interest by solving the problems of your visitors when they visit, they can want to find out more about your items. This is one of the strongest ways to generate leads, as your guests should already have a sense of faith in your company after reading a blog post.

According to HubSpot analysis, firms that published more than 16 blog posts a month received about 4.5 times more leads than firms that only published between 0 and 4 posts a month. A blog can also help your website attract more organic traffic, which is focused on traffic from keywords essential for your market.

Landing Pages: Your landing page aims primarily at catching leads. What is your future lead advantage when they supply you with their data? Give a discount? A Trial Free? The best solution to their problem? Another option you can maximize is to have as many landing pages on your website as possible. Note that landing pages are mainly used to offer persuasive content that motivates consumers to opt-in to an email list or to buy a stock.

With several landing pages, however, there’s a risk of catching more leads and those sales, because more focused customers can see the bid. For example, as businesses raise the number of their landing pages from 10 to 15, they see a 55 percent rise in leads. Depending on your goals, the Form fields can also be organized.

Do You Want to Capture More Leads? Try Hello Bar for free.

Social Media: You will realize, with over 3 billion social media users, that most of the leads are on social media. How can you get them in? Visitors should learn what goods the company sells on their social media pages.

You will also periodically check your social media accounts to provide valuable information about your brands and the developments in the industry. In a survey, 60 percent of B2C marketers and 54 percent of B2B marketers appear to have been producing social media leads.

PPC Ads: You can need, in some cases, to advertise your company for relevant keywords. For Google Advertising, you’ll have to pay on these keywords, depending on the market. There are PPC advertisements on social media platforms today, too.

Typically, these PPC ads lead to a landing page that you configured by checking the elements on the page for conversion.

For User Engagement Integrate Chatbots in Your Website

We are still far from achieving that aim, despite all our attempts as human beings to become better. Human beings, for example, eat, take rests, and lack concentration. During these hours, visitors to your website who may have crucial questions about your product or service would not be able to attend.

You checked it out. Live chat was integrated. Yet visitors to the website are always waiting for 5 or even 10 minutes before they get their messages listened to. Ok, a chatbot handles those tasks best–and faster.

In a survey about chatbots’ potential benefits, respondents listed 24-hour service and getting immediate responses as some of the greatest potential benefits. Besides, 37 percent said they would use chatbots in an emergency and 35 percent would use it to fix a question or problem.

Chatbots can be programmed to answer some specific questions your guests may have in a short time. More details can be added later, too. And if your chatbot can’t handle your visitor’s request, your customer service reps may be alerted to take over. When you set up a chatbot, it allows your staff to concentrate on more critical things, such as connecting to potential leads in sales and your existing clients.

Build a monitoring program using CRM

It is difficult to grab leads in today’s dynamic market environment. Ok, transforming those leads to clients is a harder challenge too. You can not only assume that when you find leads, but they will also become clients.

You have to keep track of the leads. To order to justify that they need your company you must submit crucial information. It’s also an outlet for submitting exclusive deals to promote the leads. With the management tools for your customer partnership, it is easy to monitor your contacts with your leads. This program helps you to automatically send messages to your leads and monitor how they communicate with your content.

Via this, you can name them and group them into different lists depending on their interests.

Conclusion

It’s quick to get overwhelmed by numerous content delivery and marketing platforms and float with the noise. For one, social media can be an immense diversion to increase the conversion rate. This is why you need to pay attention to platforms (e.g. forums, search engines, guest bloggers) that can help you find a more focused audience interested in your message/offer.

You need to attract more traffic to your website to increase your conversion performance, and convert them into leads. After that, you need to show them the advantages they reap from purchasing your company. Added to this, you need to make it convenient for your customers and prospects to buy from you.

It’s a method of bringing consumers into the selling funnel. You have to make sure the consumers in the sales pipeline don’t get stuck through cracks.

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FAQs, Progressive web apps, Website Designing

How to create an FAQ page that generates more leads?

A FAQ or frequently asked questions are the set of questions which customers have in their minds when they see your website or they are confused about your product or services, let’s put it simply, no matter how good your content is, people will still have questions. If we take the words literally, frequently asked questions are questions your business receives from the customers and prospects. So you’ll ask how FAQs will help you to generate more leads?

The answer is simple, but first, let’s understand what a lead means. Someone who is interested in what your business is and what is it that you are selling to them. Lead generation, on the other hand, is a process where we find out who those people are who are interested in your product and we help them to find us. FAQs are the type of simple questions that customers have in their minds and once they find the FAQ page they will know what they want to know without actually going anywhere and sometimes customers get irritated if they don’t find FAQ page on the website.

Marketers have been using ways to communicate and answer the questions which they want to be answered like blogs, contact us page, and customer support. But the most effective way to answer all the questions is integrating a FAQ page on the website. So how do we create an FAQ page that compels the visitor’s interests? Some of the advantages of creating a FAQ page is we could actually save the visitor’s time and giving them all the answers in one place rather than they contact us for literally everything. It also increases our SEO, visitors will be able to trust us, and most important of all it helps to build internal links to our website.

So, how to create an FAQ page?

We have to create the questions in such a way that the visitor understands the product or services and also get the answers which he came looking for. Here is the example of the FAQ page template.

Start With Questions Which Really Matters

When we see other best FAQs for reference, we will find some really basic questions and you’ll think why this question is added in this list, but remember that list is a well thought and strategically implemented. There is a lot of brainstorming involved in creating an FAQ page; professional design agencies take their sweet time to identify the most common issues. The data which we can look into is some of the customers who left the page at checkout or some initial visitors who found some problems on the website or the product or any issue they are facing.

Knowing the intent of the customer is very important if they don’t get what they came for they will choose someone else who is offering the same product. Another way to find out questions is to ask your family or friends to visit your website and ask them if they have any issues while navigating. If you have customer support teams ask them to provide questions as well and some questions will come via email, so wait for like a month to know almost every issue and note down most appearing questions and include them in the FAQ page. When you get all the questions, it’s very important to organize those questions. Most asked questions are always placed on top and least asked questions are placed at the bottom since the top placed questions are asked very frequently so it must be answered quickly. After organizing the questions, answer those in detail and on point. Answer only what’s asked, there is no need to provide extra information about something, if that is the case, make that a separate question. Sometimes a question is required to send a link in terms of an answer, so we can do it too.

Create Conversational Answers

Logically organized FAQ pages are the best, try creating a long FAQ page so that it’s easier to create multiple topics on a single page. How do we solve the problem by cutting it into smaller problems, in the same way, we shall break down the questions into smaller categories so that the customer finds his answer. Avoid using jargon, try to explain everything in the simplest manner possible, there is a possibility that the customer ends up on the FAQ page already irritated and he finds a bunch of jargon which he won’t understand to make more irate further losing a sale.

Keep in mind you are providing answers to humans, so try to make the answers conversational and short, because less is more. And if your FAQ page is conversational and easy to understand, then the possibility of getting discovered on Google increases. The more ‘How To..?’ questions, the better and answer them in favor of your business like, ‘You should’ or ‘We offer’. For example,

Q: How do I know if there is a free trial for this product?

A: We offer a free trial of 30 days. For more information, visit the website (share link).

Point is, do not make the FAQ boring and tedious. Think about in a way that your FAQ page is the voice of your brand which is communicating with the visitors or customers, so make sure your tone of the language doesn’t seem dull or dry. By doing this you will make the visitor comfortable and also build trust in him of your brand. Place the FAQ page where the visitor or customer can find it easily. Write your answers in such a way that it should resonate with the potential customer.

Keep Your Answers Short

Following the above point might get you to write a brief answer sometime which most of the customers don’t want, they come to the FAQ page to search for quick resolution, so conversational yes, but lengthy answers, NO! Customers don’t have much time to call the business up for small problems and they do not like being put on hold. Even if you write a lengthy answer, customers will skim down to the important point of the answer, so favor them by already stating what they want to. Keep your paragraph of answers short, about 4-5 lines and try avoiding complex sentences.

There comes a time when you have to write a lengthy answer, you can use bullet points to make the customer understand his issue and how to solve it or another best strategy is to provide link of the help and support pages, it’s a good thing for your website as well because it creates internal backlinking. By doing all this, your FAQ page will look tidy and clutter-free. But in order to generate potential leads provide the link of the main product page or link your landing page in the answer. If you want Google to link your site to relevant Google searches, make a landing page for each page on the website also increasing internal linking. If you have any negative questions in the FAQ page which is okay, just frame the answer in a positive manner and straightforward answers are appreciated. We cannot ignore those questions because visitors will divert those questions to social media, and there is a possibility of them getting the wrong answers.

Try to make your negative questions your strength by stating some of the unique features of the product which may be no one are providing in the market or your quality of the product is better as compared to your competitors. By answering these risky questions in a positive manner will deepen the trust of potential customers in brand thinking. And there are also some questions that may not be answered via plain text or website link. In that case, we can use multimedia as our option, meaning we can also use pictures, GIFs, info-graphics, charts, and videos to convey the message.

Include a Call-To-Action

Even though it’s not that necessary, but adding a call to action button like ‘Buy Now’, ‘Get Started’, ‘Contact Us’ after taking their feedback on the bottom of the answer. Or you can add a call to action in between your answers. Always add your company information in the FAQ page; it becomes easier for the customers to contact us, thus building another trust factor in the FAQ page. One can use plugins in the website design and development phase to integrate CTA (Call to Action) in their FAQ page.

Here are some of the best FAQ plug-ins for WordPress websites

Heroic FAQs
HTML5 Responsive FAQ
Ultimate FAQ
Arconix FAQ
WP responsive FAQ with category
FAQPlus
Fancy FAQ
Accordion FAQ
WooCommerce Product FAQ manager

Investing efforts In Customers

Just like we have gone the extra mile to keep our product or services on the website well maintained. In the same way, we have to build our FAQ page putting the customer in mind and by thinking like a customer, we can overcome the challenges. Remember, the best FAQ page doesn’t let the visitors leave unless he takes any action. In my personal experience, I’ve noticed the FAQ page being kept on the bottom of the page, making the visitors or customers tough to search for it. And when it’s not found you cannot answer their questions which lead to loss of leads. Since the FAQ page can also rank up in the SERP (Search Engine Result Page) we need to use long-tail keywords in the questions or answers. Just follow these 5 tips in order to achieve the goals.

Conclusion

FAQs play a vital role for companies in nearly every industry, create the FAQ page with the mindset of the potential customer and try making maximum sales of your product or services. So be creative on your FAQ page, do not hesitate to experiment with the answer you provide and try to create more and more leads as possible.

Ouriken is a standalone web design and digital agency. We design and implement powerful solutions for small and medium businesses in technology, business, and operations.